It is the customer’s responsibility to ensure that a pallet carrier can access the specified address. The site needs to be reasonably level as our pallets often weigh well over a tonne. The access needs to have minimum width of 2.8 metres and 5 metres headroom. The driver will have a small pallet truck to move the pallet off the tail lift but this will not operate over uneven or soft ground or gravel.
The delivery location must normally be able to accept vehicles up to 26 tonnes. However, if you advise us, we can instruct the delivery company to send a smaller vehicle. If you require a vehicle of 7.5 tonnes or under due to recent changes (weight restrictions on unloading) any pallets ordered will be required to be processed as half pallets instead of full pallets, so will incur added delivery charges.
Please contact us on 01768 896 634 before placing your order if your delivery address can not facilitate a large vehicle.