Deliveries

IMPORTANT UPDATE :
Due to the current national shortage of lorry drivers and increased number of orders they are facing, our courier has advised us customers may face delays whilst waiting for their orders.

We appreciate your patience and apologise for any inconvenience caused.

Access to Property

Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.

Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift)  The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the haulier.

It is the customer’s responsibility to ensure that a pallet carrier can access the specified address. The site needs to be reasonably level as our pallets often weigh well over a tonne. The access needs to have minimum width of 2.8 metres and 5 metres headroom. The driver will have a small pallet truck to move the pallet off the tail lift but this will not operate over uneven or soft ground or gravel.

The delivery location must normally be able to accept vehicles up to 26 tonnes. However, if you advise us, we can instruct the delivery company to send a smaller vehicle. If you require a vehicle of 7.5 tonnes, due to recent changes (weight restrictions on unloading) any pallets ordered will be required to be processed as half pallets instead of full pallets, so will incur added delivery charges.

We will endeavour to deliver your order on the delivery date provided but please note delivery dates are, unfortunately NOT GUARANTEED as we use an external haulage company and problems with delivery can occur that are outside of our control. We also recommend that customers please ensure orders are placed early enough so that any unforeseen delay with a delivery that is outside of our control, does not cause a delay to you.

DEPOT COLLECTIONS CLICK & COLLECT AVAILABLE

You can collect all products from our depot at Low Hesket, Carlisle CA4 0ET by calling: 01768 896634, Mob: 07943910332, or you can order online at www.cumbriagreenfuels.co.uk for our Click & Collect service. Thank you.