Access to Property
Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.
Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift) The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the haulier.
It is the customer’s responsibility to ensure that a pallet carrier can access the specified address. The site needs to be reasonably level as our pallets often weigh well over a tonne. The access needs to have minimum width of 2.8 metres and 5 metres headroom. The driver will have a small pallet truck to move the pallet off the tail lift but this will not operate over uneven or soft ground or gravel.
The delivery location must normally be able to accept vehicles up to 26 tonnes. However, if you advise us, we can instruct the delivery company to send a smaller vehicle. If you require a vehicle of 7.5 tonnes, due to recent changes (weight restrictions on unloading) any pallets ordered will be required to be processed as half pallets instead of full pallets, so will incur added delivery charges.
DEPOT COLLECTIONS CLICK & COLLECT AVAILABLE
You can collect all products from our depot at Low Hesket, Carlisle CA4 0ET by calling: 01768 896634, Mob: 07943910332, or you can order online at www.cumbriagreenfuels.co.uk for our Click & Collect service. Thank you.